Wealth and Investment on Call – WIonCall


Welcome to a World of 24/7 Effortless Banking

At Wealth and Investment, we aim to provide you with solutions that save you time and which enhance your service experience. With this in mind, we bring you Wealth and Investment on Call, WIonCall, designed to assist you with your daily banking queries by providing you access to 24/7 banking support, through a team of Transactional Specialists. 

 

All the assistance you need

WIonCall is a dedicated 24-hour support service, designed to provide a speedy resolution to all your banking and lifestyle benefit enquiries. These include, amongst others:

  • Executing value transfers and payment up to R100 000 on your behalf
  • General Banking account queries;
  • Online Banking assistance and support;
  • IT3B Certificate requests;
  • Reporting a lost or stolen card;
  • Increase or decrease Electronic Account Payment (EAP) limits;
  • Fraud reporting;
  • Balance, card and statement enquiries;
  • Dealing with debit order disputes;
  • Loading, amending or deleting stop orders, beneficiaries, etc. and
  • Registering you for MyUpdates, Internet banking or the Mobile Banking App;
  • UCount points redemption and queries;
  • Activate your card for international travel ensuring that you have effortless banking and an enjoyable travel experience;
  • Travel abroad with piece of mind knowing that our WIonCall Specialists are available 24/7;
  • Request your Visa letter and receive it within minutes of your request; 
  • Access to our 24/7 concierge service to facilitate any travel requirements;
  • Request up to 5 years stamped bank statements and receive within minutes; 
  • Stop and have your lost or stolen cards reissued, including having them delivered to you at a place and time that is most convenient;
  • Increase or decrease your electronic account payment limit so that you are able to bank safely.

 

Time saving benefits

WIonCall is designed to ensure that you enjoy an Effortless Banking Experience, through the provision of the following time-saving features and benefits:

  • A single contact number directly linked to Transactional Specialists with no Interactive Voice Response (IVR) options to select;
  • Access to a team of Transactional Specialists who will take direct ownership of your enquiry from beginning to end;
  • 24/7 availability to ensure your queries are dealt with promptly and efficiently;
  • Our promise to deliver ‘before sun set service’ by aiming to provide a 100% first call resolution to your enquiry. 

 

WIonCall contact information

Clients can reach WIonCall at the following numbers and email address:


    Connect with us
    Address
    30 Baker Street
    Rosebank
    Johannesburg
    More regions

    Telephone Number
    011 721 7000


    Email
    Send us an email

     

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